I recently gave a presentation to a group of Human Resource professionals at a financial services firm. They're a large, well-known firm that's maintained a solid reputation over the years. And like a lot of successful firms, they attribute their success to their immediate customers - their employees.
Whenever I hear that claim, I look for concrete and tangible signs of how the firm treats its employees; not the once-a-year events like those company outings at the country club, but simple signs that are visible every day; signs that say we value you, we respect you, and we want to know that.
In some companies that I've been to, those signs might be perks like complimentary bottled water, complimentary afternoon snacks, comfortable lounge seating in community areas throughout the company's facilities, or some other simple, unexpected, remarkable-in-its-own-subtle-way sign that the company cares for its employees.
90 minutes into the presentation, we took a break, and I headed out toward the lobby and into the rest room. There, on the pristine counter, was a vase of fresh flowers. That's right - fresh flowers in the men's room.
I found the sign.
What are the signs of caring at your company?