3 Reasons why Fresh Flowers in a Public Restroom are so Special
What's so special about seeing fresh flowers in public restroom?
They're unexpected. We don't expect to see something whose purpose is purely ornamental in a room whose purpose is purely utilitarian.
Flowers in a restroom are contrasting. Restrooms are places where an element universally considered vile is produced; something that's so fowl, it's immediately flushed upon arrival. That's a polar opposite to something considered universally beautiful; something often given as a gift; something whose aroma is so pleasant and admired that it's often reproduced in perfumes and air fresheners.
Flowers in a restroom are pleasant to look at. One cannot say the same for urinals, plungers and trash cans.
It's also these three elements - unexpected (surprising), contrast, and pleasing to the eye - that enhance the customer experience.
Tootsie rolls in a shipping container are unexpected. That's what I remember about unpacking my new telephone headset, from Headsets.com.